Uninstalling & your data

Before you uninstall

Export first if you want a copy of what Xaldro holds: the owner uses Account → Export your data to download a JSON file with your account, team, mappings, sites, connections (without tokens), orders, line items, sync records, refunds and the activity log.
Cancel your subscription separately. Uninstalling Xaldro in Webflow does not cancel it. Cancel in Billing → Manage billing, or delete your Xaldro account (below), which ends it.

Uninstalling

You uninstall Xaldro in your site's app settings in Webflow. That is how Xaldro's access to Webflow ends; Xaldro itself never revokes it.

What stays in Webflow, and how to remove it

The only objects Xaldro creates in Webflow are its two order webhooks per connected site. Xaldro never changes your store, products, orders, pages, CMS, settings or code.

Remove them before you uninstall. In Xaldro, use Settings → Remove for each site, or Account → Delete account. Either removes that site's webhooks from Webflow while Xaldro still has access. Then uninstall the app in Webflow.

If a removal does not go through. When Webflow does not confirm that a webhook was deleted (it asked Xaldro to slow down, or did not answer), Xaldro tells you. After Remove it keeps the site's Webflow access for up to 7 days and retries every hour, then forgets it. After Delete account Xaldro keeps nothing to retry with, so it shows which sites still list a webhook: delete them in Webflow under Site settings → Apps & Integrations → Webhooks.

If you uninstalled first. Xaldro can no longer reach your site, so it cannot remove the webhooks itself. Webflow may keep an uninstalled app's webhooks listed, marked "This webhook is disabled". To check, open the site's Site settings → Apps & Integrations → Webhooks in Webflow: each webhook shows when it was last used and has a delete control. If you install Xaldro again instead, it deletes its old webhooks on each connected site and creates new ones. A webhook that stays behind only sends order notices to Xaldro, which ignores them for a site it no longer has (it keeps nothing but the notice's id, deleted after 90 days).

What stays in Xero or QuickBooks

The invoices, payments, credit notes, refunds, contacts and (in QuickBooks) Items that Xaldro posted stay in your ledger. They are your accounting records. If you want any of them gone, remove or void them in Xero or QuickBooks yourself.

What Xaldro deletes, and when

After an uninstall, Xaldro notices the lost access within a day, emails the owner once with the date, and 30 days later deletes the account and all its Xaldro data, unless you connect Webflow again before then.

To delete at once, the owner uses Account → Delete account instead. That also removes Xaldro's webhooks from your connected sites first.

Either way, Xaldro:

deletes your Stripe customer, which ends the subscription;
revokes its access to Xero and QuickBooks;
deletes the account, its sites, orders, line items, sync records, refunds, mappings, tax rules, team (including member logins that belong to no other account), activity log and sign-in links.

Backups

The database is backed up nightly. Backups are kept for 14 days on Xaldro's server and for 30 days as an encrypted copy on Google Drive, to which Google holds only encrypted data. After that they are gone, so deleted data leaves the backups within 30 days.

Pausing or removing one site instead

Pause a site to stop posting its orders: its webhooks are removed and everything else is kept. Resume adds them back and imports the last 90 days.
Remove a site (owner only, in Settings) removes its webhooks and deletes that site's orders and history in Xaldro. You can connect it again later from the site picker; already posted invoices are found in your ledger by their reference, not posted twice.