Finding your invoices

Every posted order links to its invoice. Here is where to look, in Xaldro and in your ledger.

From Xaldro

Open the Orders screen, find the order, and click View next to its Xero or QuickBooks status; it opens that invoice. The order's detail drawer shows each ledger's status and invoice link side by side.

The Orders screen with per-provider sync status and invoice links

In Xero

Posted orders are approved invoices, not drafts. In Xero's invoice list they are awaiting payment, or paid if you mapped a clearing account. The Reference is the Webflow order ID (for example c30-62d), so search for it there. The invoice number is Xero's own.

In QuickBooks

The order is an invoice on the customer, marked paid if you mapped a clearing account. The Webflow order ID is in the invoice's memo (private note). If your company uses custom transaction numbers, it is also the invoice number; otherwise QuickBooks numbers the invoice itself.

"It posted but I can't find it"

Check the status filter. A paid invoice is not in an "awaiting payment" list.
Check the organisation or company. If you connected more than one, look in the one this site is mapped to in Settings.
Check that it actually posted. On the Orders screen only Synced means posted. A Failed order has not posted, or was voided after the read-back check; open it for the reason. See Hold reasons.

Refunds

A refund is a credit note in Xero, or a credit memo or refund receipt in QuickBooks. Its reference is "Refund" followed by the Webflow order ID. In QuickBooks with custom transaction numbers, its number is "R-" followed by the order ID, for example R-c30-62d. See Refunds & edited orders.