FAQ
Quick answers to common questions. Still stuck? Contact support. We reply within one business day (Monday to Friday, CET).
Setup
How do I install Xaldro? Open https://app.xaldro.com/auth/webflow/install, or press Get started on xaldro.com, and approve access in Webflow. Then connect Xero or QuickBooks and map a revenue account. See Getting started.
Do I add anything to my Webflow site? No. There is nothing to paste into your site. Xaldro's only change in Webflow is its own two order webhooks per connected site. See Getting started.
Can I use both Xero and QuickBooks? Yes, on Growth and up. Every order posts to each connected and mapped ledger. Starter is one accounting system.
Does it work with QuickBooks? Yes, with QuickBooks Online. See What syncs where for how orders, payments and refunds post there.
Syncing
When do orders post? When Webflow's order webhook reaches Xaldro, after a ledger is connected and mapped. Connecting a site also imports the last 90 days. See Importing past orders.
What does an order become? One approved invoice per ledger, with a line per product, plus shipping and discount lines, the tax the customer paid under your mapped code, and the Webflow order ID on the invoice (the Reference in Xero, the memo in QuickBooks). See What syncs where.
Will it create duplicate invoices? Retries, repeated webhooks and re-imports do not create a second invoice: before creating one, Xaldro checks its own records and searches the ledger for the Webflow order reference. Customers are matched by email; see Customers & contacts for name clashes.
An order is not posting. Why? It is likely held (a mapping is missing, or the read-back check found a difference) or skipped by a sync rule. Open it on the Orders screen for the exact reason. See Hold reasons.
Do held orders post by themselves once I fix things? Only some do. Orders held because the trial ended or the monthly limit was used post again after you subscribe or upgrade. Orders held because Xero or QuickBooks access was lost post again after you reconnect that ledger. For every other hold, fix the cause and press Retry.
Invoices & payments
Why is my invoice showing unpaid? No clearing / bank account was mapped when it posted. Map one and new invoices post as Paid. See Payments & clearing.
Are invoices posted as drafts? No, they post as approved invoices.
Does it deduct Stripe or PayPal fees? No. Xaldro records the amount the customer paid. Record processor fees when your payout reaches your bank.
Tax
How is tax handled? You map a tax code (a default, plus optional per-region rules). Xaldro posts the tax Webflow charged under that code, then reads the invoice back; a difference of more than 1 cent voids it and holds the order. If an order charges tax and no code is mapped, it is held rather than posted short. See Tax & VAT.
Do you file my VAT or sales tax? No. Xaldro posts the tax under the codes you map; it is not a tax-filing service.
Refunds & changes
What happens when I refund an order? Webflow refunds whole orders. Xaldro posts a credit note (Xero) or credit memo or refund receipt (QuickBooks) for the full order total. See Refunds & edited orders.
What if I edit an order after it posted? The posted invoice is left unchanged. If the order's total changed, it is flagged Review; other edits are not flagged.
Account & data
What happens if I uninstall? Before you uninstall, remove your sites or delete your account in Xaldro: Xaldro then removes its two order webhooks from each site while it still has access. If you uninstalled first, the webhooks may stay listed, marked disabled: delete them in Webflow under Site settings → Apps & Integrations → Webhooks. A leftover webhook only sends order notices that Xaldro ignores. Invoices, contacts and credit notes stay in your Xero or QuickBooks. Xaldro emails the owner once and deletes your Xaldro account and its data 30 days later, unless you connect Webflow again before then. Uninstalling does not cancel your subscription. See Uninstalling & your data.
How do I sign in on another computer or browser? Open https://app.xaldro.com, choose Sign in with email and enter the email of your Webflow account (or the email you were invited with). Xaldro emails a one-time link that works for 30 minutes. The owner can also choose Connect Webflow again to sign back in.
How is my data kept safe? Xaldro asks Webflow for read permissions only, and its only change there is two order webhooks per connected site. Xero, QuickBooks and Webflow tokens are encrypted on Xaldro's server, which is hosted in the EU. Payments are taken on Stripe's checkout pages. See Privacy & security.
Can I pause syncing? Yes. Pause a site and its webhooks are removed; your data and connection are kept. Resume needs no new approval in Webflow and imports the last 90 days.
Can I manage several stores? Yes. Connect several Webflow sites (Growth and up), each mapped to the right client's ledger. See Team & permissions.