Refund Policy
Last updated: 31 October 2026
Refund window
We offer a no-questions-asked refund within 14 days of the first paid charge, provided that, since the trial ended, you have not synced more orders than the limit for your plan below:
| Plan | Orders synced since the trial ended, at most |
|---|---|
| Starter | 50 (half of its 100 monthly orders) |
| Growth | 250 (half of its 500 monthly orders) |
| Pro | 250 |
| Agency | 250 |
Pro and Agency have no monthly order limit, so the same 250-order limit as Growth applies to them.
How to request a refund
Email billing@xaldro.com from the email address on the subscription. Include your subscription ID (visible under Manage billing in the app). Refunds are processed via Stripe within 5 business days.
Exceptions
The following are not eligible for refund:
- Charges made more than 14 days after the first paid charge, including renewals and plan changes after that
- Subscriptions where more orders were synced after the trial ended than the limit in the table above
- Subscriptions cancelled for breach of our Terms of Service
Cancellation vs refund
Cancelling your subscription stops future charges but does NOT trigger a refund of past charges. Use the refund process above for that.
You can cancel anytime under Manage billing in the app (the Stripe Customer Portal). Access continues through the end of your current billing period.
Uninstalling the app in Webflow does not cancel the subscription. Deleting your account in the app ends the subscription at once, without a refund of the current period unless this policy gives you one.
If you are a consumer in the European Union, your statutory withdrawal right described in our Terms of Service applies in addition to this policy.
Tax
A refund returns the amount you paid, VAT included.
Contact
Questions about billing or refunds: billing@xaldro.com